Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option
|
Estimated delivery time
|
Price
|
|
USPS Standard
|
1 to 4 business days
|
$15.00
|
|
|
|
|
|
|
Local delivery
We offer local delivery in the southern california area for Cakes, Cupcakes, Cookies.
Free local delivery is available for orders over $120.00 within [area of coverage]. For orders under $120.00, we charge $15.00 for local delivery.
Deliveries are made from 8:00 am - 6:00 pm on Monday - Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at customer@sugarplumstemptations.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
All sales are final. We accept returns for refund or exchange, for items damaged in transit. return policy.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at customer@sugarplumstemptations.com.
